The Concierge
Last updated: September 28, 2026

These Terms of Service apply to travel assistance provided by The Concierge through WhatsApp and any other channel we identify when you purchase a service. The Concierge is operated by [legal name of person or registered business], located in [business address, Costa Rica].

By purchasing a service, you agree to these terms. Please read the description and price shown at checkout or in your written offer; those details form part of your agreement with us.

1. What The Concierge provides

The Concierge answers personal questions about traveling in Costa Rica and helps you explore options based on the information you share. We may suggest places, activities, routes, or travel services. Unless we expressly agree otherwise, we do not make bookings, act as a travel agency, or purchase anything on your behalf.

Our answers are personalized guidance, not a guarantee that a business, price, schedule, road, attraction, or service will be available when you need it. Confirm important details with the relevant provider before making a purchase or traveling.

2. Weekly pass

The weekly pass costs US$13 for seven consecutive days, beginning [when the pass begins—for example, when we confirm payment and activate it]. It covers reasonable personal questions about one traveler’s or one travel party’s Costa Rica trip during that period.

“Reasonable personal use” means a normal back-and-forth conversation to help with your trip. You can ask follow-up questions and raise new travel questions throughout your pass. The pass does not cover commercial research, questions submitted on behalf of unrelated travelers, bulk requests, or extensive work such as building and repeatedly revising a complete day-by-day itinerary. If a request goes beyond the pass, we will explain that before doing any additional paid work.

[State here whether the pass renews automatically. If it does, add the renewal date, how to cancel, and when cancellation takes effect. If it does not, state: “The pass does not renew automatically.”]

3. Response hours and urgent questions

We review and answer standard questions during [service days], from 8:00 a.m. to 1:00 p.m. and 2:00 p.m. to 8:00 p.m., Costa Rica time. You may send a message at any time. These hours describe when we provide responses; they do not promise an immediate reply or continuous live monitoring.

If you need a faster response, you may request our urgent-question option. We will tell you its price, availability, and expected response window before you purchase it. An urgent question is a priority travel inquiry, not an emergency response service. For a medical, safety, or other emergency, contact local emergency services or the appropriate authority directly.

[If you intend to promise a specific standard response time or urgent response window, insert it here only after you can consistently meet it.]

4. Your part in the service

Please provide accurate, relevant details, such as your travel dates, destination, group size, budget, and preferences. Tell us when a question is time sensitive. You are responsible for checking entry requirements, required documents, medical advice, and the final terms of any provider you choose to use.

Please communicate respectfully and use the pass for your own travel party. We may pause or end service for abusive behavior, fraudulent activity, or repeated use outside the scope of the pass. If we end a paid pass early for a reason other than your misuse, we will provide an appropriate refund for the unused portion.

5. Payments, cancellations, and refunds

Prices and any applicable charges will be shown before you pay. Payment is handled through [payment method or provider].

You may stop using the service at any time by messaging us at [WhatsApp number or email]. [Insert your chosen policy for voluntary cancellation and any refund of unused time.] Nothing in these terms limits a refund, withdrawal right, or other consumer right that applies under law. If we fail to provide a service you paid for, contact us so we can resolve the issue.

6. Third-party services

Hotels, transport companies, tour operators, restaurants, attractions, and other third parties set their own prices, availability, policies, and terms. When you choose to book or purchase from them, your transaction is with that provider unless we expressly tell you otherwise.

The Concierge is not responsible for a third party’s changes, cancellations, or performance, except where applicable law provides otherwise or we have expressly undertaken that responsibility.

7. WhatsApp and privacy

The service depends on WhatsApp being available to both you and us. WhatsApp’s own terms also apply to your use of its platform. Our Privacy Policy explains how we handle the information you share with us.

8. Changes and contact

We may update these terms for future purchases. The terms presented when you purchase a pass will govern that pass unless we agree with you on a change or applicable law requires one.

For questions, complaints, or cancellation requests, contact [business email] or [WhatsApp number]. These terms are governed by the laws of Costa Rica, without limiting any mandatory consumer protections that apply to you.