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The Concierge
Last updated: September 28, 2026

The Concierge provides personal travel assistance and information about Costa Rica, primarily through WhatsApp. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

1. Who is responsible for your information

The Concierge is operated by [legal name of the person or registered business], located in [business address, Costa Rica]. For privacy questions or requests, contact us at [privacy email address] or through our WhatsApp number, [number].

2. Information we collect

When you contact us or use our service, we may receive:

• Your name, phone number, WhatsApp profile information, and contact details you provide.

• Your messages, questions, preferences, travel dates, itinerary details, and other information you choose to share.

• Information needed to manage your purchase or subscription, such as the service purchased, payment status, and transaction records. [Describe any payment information you receive directly; remove this sentence if it does not apply.]

• Information you send through our website or social media accounts, if you use those channels.

Please avoid sending passport numbers, financial details, medical information, or other sensitive information through chat unless we specifically ask for it and explain why it is necessary.

3. How we use your information

We use your information to answer your questions, provide travel assistance, manage your service and payments, respond to support requests, maintain records required by law, and protect our service from misuse.

We will send promotional messages only where you have agreed to receive them or where applicable law permits them. You can ask us to stop sending promotional messages at any time.

4. WhatsApp and other service providers

When you contact us on WhatsApp, your use of that platform is also subject to WhatsApp’s privacy terms. We may use providers that help us operate our business, such as website hosting, payment, and customer support services. [List or describe any booking, CRM, automation, or WhatsApp integration providers you actually use.]

We may share information with a travel provider if you ask us to make an inquiry or arrangement on your behalf. We will tell you what information needs to be shared and obtain any consent required by law. We do not sell your personal information.

5. International handling of information

Some platforms and service providers may process or store information outside Costa Rica. Where a transfer of your personal information requires your consent under applicable law, we will request it before making that transfer.

6. How long we keep information

We keep personal information for as long as needed to provide the service, handle follow-up questions, meet legal or accounting requirements, and resolve disputes. After that, we delete or anonymize it when reasonably possible. [Add your specific chat and customer-record retention periods, if established.]

7. Your choices and rights

You may contact us to ask what personal information we hold about you, request a correction or deletion, or withdraw consent where applicable. Certain information may need to be retained to meet legal obligations. Send your request to [privacy email address]. We may need to verify your identity before acting on it.

If you have a concern about how your information is handled, you may also contact Costa Rica’s Agencia de Protección de Datos de los Habitantes (PRODHAB).

8. Security

We take reasonable steps to limit access to personal information and protect it against unauthorized use, loss, or disclosure. No electronic communication or storage method can be guaranteed completely secure.

9. Website cookies

[If your website uses analytics, advertising tools, or nonessential cookies, add a description of those tools, their purposes, and the choices visitors have. If it does not, remove this section.]

10. Changes to this policy

We may update this policy as our service changes. We will post the revised version with a new “Last updated” date. If a change materially affects how we use information already collected, we will provide any additional notice or request any consent required by law.